👋 In case we've never met before, we're WebMechanix - an award-winning digital marketing agency based in Columbia, MD. We run high-impact performance marketing programs for over 65+ clients, which means we have to understand our clients and our clients' customers intimately and manage a lot of digital marketing and advertising to reach them.
The Senior Account Manager position is responsible for owning all aspects of a client relationship -- both externally as a trusted individual for client points of contact and internally as a champion for the client’s efforts. Senior Account Managers specifically manage client expectations and team capability, day-to-day communications, client calls, and ongoing activities. They spearhead key client touchpoints (like Business Reviews and kickoffs) and work with team members to shape strategy and delivery. This position is primarily remote but may require occasional travel to on-site company and client meetings.
Here's what you'll do:
Work with your clients to establish business-level goals and initiatives, along with the associated key performance indicators (KPIs), and aid the client in achieving their specific goals
Manage the client and manage the flow of work through the internal teams to ensure that we maximize our time and effort and our client's investment
Identify and solve problems, talk fluently about our scope of work, and address most questions about our typical digital marketing channels (SEO, PPC, Social Media advertising, email marketing, CRO, analytics, etc.)
Constantly educate clients and present relevant, new, and innovative ideas to keep them excited
Manage media budgets for clients
Manage profitability for clients to ensure that we are efficiently using resources
Identify and execute on opportunities to capture customer testimonials and referrals
Here's what you'll have:
Proven experience leading campaigns, projects, and clients in our digital marketing service offerings that include: online advertising (paid search and social), search engine optimization (SEO), email marketing, marketing automation, content creation, conversion rate optimization, and analytics/reporting.
Excellent workflow management, project management, and optimization skills.
Strong client leadership skills and communication abilities
Fluency in Google Analytics, Google Ads, Facebook Ads, keyword research tools, reporting tools, and a range of popular digital marketing tools
3+ years of digital marketing experience
Bachelor's degree or equivalent experience in a related field
WebMechanix is committed to the principles of Equal Employment Opportunity for all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, or any other category covered by law.
U.S. Residents Only
Our Hiring Process
A real human being will review your application. We don't rely on automated HR software to make decisions for us.
We'll talk a bit about your background, interests and future ambitions. Our goal is to get to know you a little better!
This interview is how we gain insight into your workflow while giving you a feel for the work you could be doing.
During this process, we'll introduce you to some of the people you'll work with daily!
We make an offer if we find that you'd be a good fit! Congratulations!
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